Program Manager ERP/CRM (Vilvoorde)


P4P is looking for a Program Manager ERP/CRM (Vilvoorde)

Function description:

As Program Manager, you have a sharp business mind and a proven ability to strategize and implement high-level program initiatives.

Your main responsibilities include:

  • Lead role in implementing Microsoft Dynamics' Field Service and satellite applications
  • Lead role in selecting future ERP/CRM solution: Customer Engagement and Finance & Operations applications
  • Strategize, implement, and deliver program initiatives
  • Ensure program goals are reached
  • Manage budget for maximum outcome
  • Includes multi-Project Management, Stakeholder Management, Project Team leadership, Challenging Vendors,  meeting deadlines
  • Key role in Revising, Simplifying, and Getting alignment on the TO BE Business blueprint & processes
  • Key role in developing the IT platform, from a functional, architectural, data migration, and operational point of view
  • Key role in managing implementation, training and adoption by the business
  • Instrumental for Benefits realization

Key activities:

  • Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
  • Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
  • Identify key requirements needed from cross-functional teams and external vendors
  • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
  • Work with project managers to identify risks and opportunities across multiple projects
  • Analyze, evaluate, and overcome program risks
  • Create program roadmap to represent the content of the upcoming work and a timeline for completing it
  • Monitor cross-functional dependencies, identify any bottlenecks, and visualize progress
  • Produce program reports for management and stakeholders

Your qualifications:

  • You are a seasoned program manager with demonstrated relevant experience.
  • Languages: You are fluent in French, Dutch & English.


  • Exceptional leadership, time management, facilitation, and organizational skills
  • Outstanding working knowledge of change management principles
  • Thorough understanding of project/program management techniques and methods
  • Strong business acumen, with a strong sense of leadership and authority
  • Excellent people skills: strong communication and conflict resolution skills & the ability to adjust your communication to your audience
  • Excellent problem-solving ability
  • Demonstrated positive attitude: hands-on, can-do, solutions-oriented, accountable
  • Strong work ethic: disciplined, autonomous, with a strong sense of ownership
  • Result driven mindset: drive & energy to perform and deliver excellent results


  • Freelance contract


Locatie: Vilvoorde