Customer Service Officer Antwerp

Referentie: 
Log_Antw_026
Sector: 
Logistiek
Regio: 
Antwerpen
Contract: 
Permanent
Ervaring: 
Junior
Medior
Senior

P4P is looking for an Customer Service Officer  in the Antwerp region.

JOB DESCRIPTION:

Our client is a large shipping company in Antwerp.
 
As a Customer Service Officer, your duties will mainly consist of:
 
  • Your diverse and extensive range of duties will include coordinating and/or responding internally to customer inquiries related to shipping;
  • You are responsible for processing the general follow-up of the booking and the further follow-up of the shipment according to customer status and 'track & trace' from the booking confirmation up to and including the arrival at destination.
  • You follow up the bookings and answer questions from both customers and the service centers.
  • You collect missing information from customers via telephone or written contact
  • You ensure the correct administrative handling through good communication and cooperation
  • In case of problems or delays, you inform the customer in a timely manner
  • You control the billing of costs
  • You have contact with internal departments

YOUR PROFILE:

  • You hold a bachelor's or master's degree or have similar experience.
  • General knowledge of the maritime sector is a plus.
  • You have an active knowledge of English. French is a surplus.
  • You are administratively strong and accurate.
  • You have a proactive attitude and can set the necessary priorities.
  • You have a smooth communication with internal and external partners.
  • You are customer focused and result driven
  • You have decision quality and problem-solving skills
  • You have strong negotiation skills and can close sales

OFFER:

  • A permanent contract
  • An exciting and challenging job at an international company where you get the necessary support
  • Training options
  • Attractive salary package

CONTACT:

Locatie: Antwerpen, Belgium